Refund Policy

1. Nature of Donations

All contributions and donations made to Vishwa Hindu Seva Sangh (VHSS) are voluntary and are used to further our organizational objectives, including social services, community development, and cultural preservation.

2. No Refunds on Completed Donations

Once a donation has been successfully processed and the payment status is marked as "COMPLETED" in our system, the transaction is final. No refunds, cancellations, or chargebacks will be honored for completed donations, except as outlined in Section 4 below.

3. Failed or Duplicate Payments

If your payment fails but the amount was deducted from your account, or if you accidentally made a duplicate payment, please contact us immediately. We will verify the transaction and process a refund for the duplicate or failed amount within 7–10 business days.

• Failed payments: If the payment status shows "FAILED" in our system but your account was charged, we will initiate a full refund after verification.
• Duplicate payments: If you accidentally made more than one payment for the same membership or donation, the extra amount will be refunded in full.

4. Exceptional Circumstances

Refund requests may be considered on a case-by-case basis under the following exceptional circumstances:

• Technical error on our website or payment gateway that resulted in an incorrect charge.
• Payment made without the donor's consent or authorization.
• Donation amount significantly differs from the intended amount due to a system error.

All such requests must be submitted in writing via email within 7 days of the transaction date.

5. Refund Process

If your refund request is approved, the refund will be processed using the same payment method used for the original transaction. The timeline for the refund to reflect in your account depends on your bank or payment provider:

• UPI / Credit Card / Debit Card: 5–7 business days.
• Net Banking: 7–10 business days.

We will notify you via email once the refund has been initiated.

6. Cancellation of Pending Payments

If your payment is in "PENDING" status and has not been completed, the transaction will automatically expire after the timeout period set by the payment gateway. No manual cancellation is required. If you have any concerns about a pending payment, please contact our support team.

7. Contact Us

For any questions, concerns, or refund requests, please reach out to us:

Email: info@vishwahindusevasangh.com
Phone: +91 9987255888
Address: Andheri West, Mumbai - 400 058